Introducing Our New B2B Website: Important Information. We're excited to announce the launch of our new B2B website on Shopify, replacing our old wholesale platform closely integrating it with our retail site. Please be aware that the new site is sti

Introducing Our New B2B Website: Important InformationWe&apos;re excited to announce the launch of our new B2B website on Shopify, replacing our old wholesale platform closely integrating it with our retail site. Please be aware that the new site is still undergoing construction, so features like filters, sorting, search, and specific buttons may not be fully operational yet. Nonetheless, ordering should proceed without any issues. Also, logging in doesn&apos;t require a password anymore instead, a 6-digit code will be emailed to you for seamless site access.Account Setup Instructions:New Customers or Inactive Accounts: Haven&apos;t had a bulk or retail account with us, or no purchases within the last 18 months on our old B2B site?Please email us at bulk@32degrees.com with the following details and we will make sure to get you set up on our new B2B website.<ul><li>First and Last Name</li><li>Email Address</li><li>Full Billing and Shipping Address (if different)</li><li>Tax Exempt Forms (if applicable)</li></ul>Existing B2B Customers: If you&apos;ve made purchases within the last 18 months, simply use this link to log in to our new B2B site: <a href="https://shopify.com/13261029/account">https://shopify.com/13261029/account</a>.For any inquiries or assistance, feel free to email us at bulk@32degrees.com. We&apos;re dedicated to ensuring a smooth transition for all our valued customers.

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32 Degrees

WHOLESALE/BULK ORDERING

Do both 32Degrees.com and your other authorized retailers stock the same items?

Is it possible for me to return a purchase I made on 32Degrees.com to one of your authorized retailers?

What are your authorized retailers?

About 32 Degrees

ABOUT 32 DEGREES

32 DEGREES ACCOUNT

Does your website save my credit card information?

Why does my browser auto-populate my credit card information when I make a purchase?

YOUR 32 DEGREES ACCOUNT

How to contact us?

How do I Unsubscribe?

CONTACT US/SUPPORT

How will I know if my order is confirmed?

How do I track my order?

Can I cancel or modify my order after placing it?

How long does shipping take?

Where is my order shipping from?

How much are shipping costs?

UPS/USPS - How to sign up for shipment updates

Do you ship internationally?

Which courier do you ship with?

Why was my order canceled or partially refunded?

My order was lost or said to be delivered, but I never received it.  What should I do?

What if an item is missing from my order or I received the wrong item?

SHIPPING/ORDERS

What is your return/exchange policy and process?

Detailed step-by-step returns process

Do you offer free return shipping?

What items are non-returnable/exchangeable?

What items can be returned/exchanged ?

What if I send back an item that was not eligible for return?

Do you offer an extended return/exchange policy for the Holidays?

Is it possible to cancel a return or exchange initiated on the return platform?

I can't print my return shipping label; can you mail it to me?

RETURNS/EXCHANGES

What payment methods do you accept?

Can I use multiple credit cards to complete my purchase?

How long until I receive my refund?

What is your Price Match Guarantee?

PAYMENTS, REFUNDS & PRICE MATCHING

Can I purchase a 32 Degrees gift card?

How do I redeem a 32 Degrees gift card?

How do I redeem a 32 Degrees promo code?

PROMO & GIFT CARDS

Do you have a warranty?

What if I received or have a defective/damaged item from 32degrees.com?

What is normal wear and tear?

I lost my packable pouch.  How can I get a replacement?

Do you replace zippers?

WARRANTY & DEFECTIVE ITEMS

How do I care for my garment?

How do I figure out my size?

How do I get an item that is out of stock?

PRODUCT STOCK/SIZING/ CARE INSTRUCTIONS

How to redeem your free sign-up gift

FREE GIFT PROMO

How do I know if my order was received?

What happens if an item in my order is unavailable?

Can I cancel or make adjustments to my bulk order?

Can I apply a promo code to a wholesale order?

Can I pre-order next season online?

What is your order minimum?

Do you offer any customization or printing on bulk items?

ORDERING

Can I use my own shipper account?

Where will my order ship from?

What shipping carrier do you use?

Can I ship to an international address?

Do you offer Free Shipping?

How long will my order take to arrive?

Are shipping times guaranteed?

How do I know when my order ships?

Do you offer tracking for my order?

SHIPPING

Do you offer payment terms?

How can I pay for my order?

PAYMENTS

Do you accept returns?

RETURNS & WARRANTY

Is there no ETA for your package?

Does your UPS ETA keep changing?

UPS/USPS TRACKING ISSUES