We currently do not have a formal warranty process however, if your garment arrives defective or damaged, please do not hesitate to contact us at info@32degrees.com and we would be more than happy to assist.

We currently do not have a formal warranty process however, if your garment arrives defective or damaged, please do not hesitate to contact us at <a href="mailto:info@32degrees.com">info@32degrees.com</a> and we would be more than happy to assist.

Do you have a warranty?

If you received a damaged or defective item, please email us right away at info@32degrees.com so we can assist you in refunding the defective item(s). Please do not return damaged/defective items through our return portal. If you do end up accidental

If you received a damaged or defective item, please email us right away at&#xA0;<a href="mailto:info@32degrees.com">info@32degrees.com</a>&#xA0;so we can assist you in refunding the defective item(s).&#xA0;Please do not return damaged/defective items through our return portal. If&#xA0;you do end up accidentally returning a damaged/defective item, please&#xA0;reach out over email and our customer service team will assist you further.

What if I received or have a defective/damaged item from 32degrees.com?

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your 32 Degrees product, it will eventually begin to wear. Common examples of wear and tear that woul

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Regardless of how carefully you use or how well you care for your 32 Degrees product, it will eventually begin to wear. Common examples of wear and tear that would not be considered for a replacement include fading of colors, pilling, change of shape, and general breakdown of fabrics and materials over time.

What is normal wear and tear?

Packable pouches can be purchased here for $0.99 per pouch.

<span data-sheets-userformat="{&quot;2&quot;:4993,&quot;3&quot;:{&quot;1&quot;:0},&quot;10&quot;:1,&quot;11&quot;:4,&quot;12&quot;:0,&quot;15&quot;:&quot;\&quot;Helvetica Neue\&quot;&quot;}" data-sheets-value="{&quot;1&quot;:2,&quot;2&quot;:&quot;We would be happy to replace the pouch for you. Please email at us at info@32Degrees.com with the following information:\n\nName\nAddress\nColor of Jacket\n\nPlease note that colors of the packable pouch may be limited. We will do our best to match the color that you request, but it is not guaranteed.&quot;}">Packable pouches can be purchased <a href="https://www.32degrees.com/products/packable-bag?variant=40105839067225">here</a> for $0.99 per pouch. 
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I lost my packable pouch.  How can I get a replacement?

We do not offer zipper replacements nor do we offer them for sale.

We do not offer zipper replacements nor do we offer them for sale.

Do you replace zippers?

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32 Degrees

WARRANTY & DEFECTIVE ITEMS

Does 32Degrees.com and your other authorized retailers carry the same items?

Can I return an item I purchased on 32Degrees.com at one of your authorized retailers?

What are your authorized retailers?

About 32 Degrees

ABOUT 32 DEGREES

32 DEGREES ACCOUNT

Does your website save my credit card information?

Why does my browser auto-populate my credit card information when I make a purchase?

YOUR 32 DEGREES ACCOUNT

How to contact us?

How do I Unsubscribe?

CONTACT US/SUPPORT

How will I know if my order is confirmed?

How do I track my order?

Can I cancel or modify my order after placing it?

How long does shipping take?

Where is my order shipping from?

How much are shipping costs?

UPS/USPS - How to sign up for shipment updates

Do you ship internationally?

Which courier do you ship with?

Why was my order canceled or partially refunded?

My order was lost or said to be delivered, but I never received it.  What should I do?

What if an item is missing from my order or I received the wrong item?

SHIPPING/ORDERS

What is your return/exchange policy and process?

Detailed step-by-step returns process

Do you offer free return shipping?

What items are non-returnable/exchangeable?

What items can be returned/exchanged ?

What if I send back an item that was not eligible for return?

Do you offer an extended return/exchange policy for the Holidays?

Can I cancel a return or exchange that I started on the return platform?

I can't print my return shipping label; can you mail it to me?

RETURNS/EXCHANGES

What payment methods do you accept?

Can I use multiple credit cards to complete my purchase?

How long until I receive my refund?

What is your Price Match Guarantee?

PAYMENTS, REFUNDS & PRICE MATCHING

Can I purchase a 32 Degrees gift card?

How do I redeem a 32 Degrees gift card?

How do I redeem a 32 Degrees promo code?

PROMO & GIFT CARDS

How do I care for my garment?

How do I figure out my size?

How do I get an item that is out of stock?

PRODUCT STOCK/SIZING/ CARE INSTRUCTIONS

How to redeem your free sign-up gift

FREE GIFT PROMO

Interested in buying 32 Degrees in bulk?

WHOLESALE/BULK ORDERING

How do I know if my order was received?

Do you put my items on hold for my bulk order?

What happens if an item in my order is unavailable?

Can I cancel or make adjustments to my bulk order?

Can I pre-order next season online?

What is your order minimum?

Do you offer any customization or printing on bulk items?

ORDERING

Can I use my own shipper account?

Where will my order ship from?

What shipping carrier do you use?

Can I ship to an international address?

Do you offer Free Shipping?

How long will my order take to arrive?

For an estimate of shipping times, please reference the times below:

Are shipping times guaranteed?

How do I know when my order ships?

Do you offer tracking for my order?

SHIPPING

Do you offer payment terms?

How can I pay for my order?

PAYMENTS

Who pays warranty shipping charges?

Do you accept returns?

RETURNS & WARRANTY

Is there no ETA for your package?

Does your UPS ETA keep changing?

UPS/USPS TRACKING ISSUES